Zendesk vs Intercom: Which Is Right For Your Business in 2023?

Zendesk vs Intercom A Detailed Comparison The two essential things that Zendesk lacks in comparison to Intercom are in-app messages and email marketing tools. On the other hand, Intercom lacks many ticketing functionality that can be essential for big companies with a huge client support load. Zendesk also has an Answer Bot, which instantly takes […]

What Is Automation? Definition, Types, Benefits, and Importance

What is Automated Customer Service? A Complete Guide With Examples Shulex VOC Blog The technology interface functions as the new layer, through which you can start service automation. As soon as this layer is in place, you can determine for every interaction whether it is possible to automate this action and whether this is beneficial. […]